The Client Journey Step By Step

Product Description

Vibe: All businesses need a timeline, the exploration of the journey each client takes within your business. This rewarding session will give you an insight into how you can improve the client experience and develop better sales by looking at each point of contact the client makes as they travel through your business.

The programme

• The importance of the timeline your business ~ the clients journey 
• We will explore how to improve your clients journey
• The stages you share with your clients – step by step
• Dissect and explore each area your clients travel through
• What is required –  the tools of your trade
• How to maintain your timeline and client relationship
• The will show you how to maintain client relationships and loyalty
• We will explore why service matters in business

Author Catherine Connor founder and director of Aspire Photography Training